Our Staff

Frank Smith - President

Frank Smith is the President and co-founder of DonorDirect. He brings extensive system design experience, having helped more than 300 ministries with their donor management and technology needs.

Frank first began designing software for ministries shortly after college, working with ministries such as Dallas Theological Seminary and Insight for Living. Those early efforts involved IBM mainframes in the pre-desktop era. That was almost 30 years ago, and since that time Frank has been instrumental in helping hundreds of ministries achieve more through technology. It is because of his years of experience and his singular focus on ministries that Frank has grown into a leading expert on ministries and the processes that drive them.

In 1999, teaming with JD Edwards, he had the opportunity to design a true enterprise wide offering on a technically advanced platform. That was the beginning of DonorDirect and the DirectToDonor product. Under Frank's direction, the DirectToDonor donor management system grew with the needs of its partner ministries to include ecommerce, email list serves, web services, CRM and a host of other tools.

In 2009, Frank released DonorStudio, the first organization-wide system built specifically for ministries. Through a strategic partnership with Microsoft, DonorStudio was built on Microsoft latest technology to leverage the power of effective software for managing ministry business processes and operations. DonorStudio handles every aspects of the modern ministry including donor management, inventory and financial management, event registration, and even unique tools for media ministries or missionary sending agencies. DonorStudio seamlessly connects with Microsoft Dynamics GP for ministries who want to utilize this powerful accounting tool in conjunction with DonorStudio.

Today, Frank serves not only as President, but also the chief architect of DonorStudio and the liason between DonorDirect and Microsoft.

When he is not designing software Frank enjoys spending time with his wife Connie and their three sons. He is a Dallas Stars hockey fan, an avid snow skier and also enjoys hiking and astronomy.

David Smith - Vice-President

David Smith co-founded DonorDirect with Frank Smith in 1999. These two unrelated partners trace their association back to the mid 1980's when Frank hired David who had just graduated college. They have been working together since that time designing and implementing software for ministries.

Today David is the Vice President of DonorDirect in charge of technical implementations. He is responsible for installation, database configuration and data conversion. David has extensive data conversion experience with large ministry databases having performed 350+ data conversions for ministries since partnering with Frank.

David is married to Susan and they have two children Katy and Luke. He enjoys maintaining his training in the martial arts where he received his black belt in 2005. He is a University of Texas fan and enjoys hiking and rafting.

Sharon Joyce - Director of Development

Sharon Joyce is tasked with managing our special programming projects and supervises a team of advanced programming specialists. Her attention to detail and friendly personality make her an ideal point of contact with our partners who have programming needs that DonorDirect helps meet.

Sharon brings 22 years of programming experience to DonorDirect. She began a career in programming while with EDS in Dallas, Texas. For the past 15 years she has been programming exclusively for ministries and is considered an expert when it comes to the processes and structure needed to streamline a ministry's activities. She began programming with DonorDirect in 1999.

Sharon takes joy and satisfaction from knowing that the work she does helps ministries do more for God's kingdom. In her spare time she enjoys running, mountain biking, snow skiing, softball and other sports. She also likes a good movie or play. She is a native of Louisiana and a huge LSU fan.

Susan Swihart - Director of Support Services

Susan Swihart supervises and works along side a great team of knowledgeable, caring and patient support staff. Her joy in helping others work through their software difficulties, added to her 19 plus years of experience in the area of software support for computerized record keeping, makes her very qualified for the task.

Before moving to TX, Susan and her husband worked a number of years in private Christian day schools. They were recruited by Accelerated Christian Education and moved to TX in 1989. Susan was a vital member of the computer support team and assisted private school staff members with their student records software questions and difficulties.

As supervisor of the DonorDirect support team, Susan helps coordinate the efforts of those directly helping clients on the phone and via other communication methods. New and existing clients and their staff look to DonorDirect for assistance and providing excellent service is a priority. Susan considers it a privilege to work with ministries that are doing God's work to reach those in need.

Susan and Randy, her husband of 30 years, have three boys, one girl and three grandchildren. She loves to bake and enjoys playing the piano.

Terry Einfalt - DonorStudio Trainer

As DonorStudio Trainer at DonorDirect, Terry has consulted and worked directly with ministry and non-profit organizations over the past ten years in the areas of donor management and financial implementations. Terry's role consists of providing expert training, and mentoring new clients through the implementation process.

Prior to joining DonorDirect, Terry served with a mission organization for ten years as a field staff accountant. His international ministry and accounting experiences have enriched the overall training experience as real life examples are shared.

Desiring to share and help in God's redemptive plan, Terry enjoys meeting people from various ministry walks and is passionate about helping each student master the features of DonorStudio for greater productivity. Not only is Terry excited about his DonorDirect role, but he is also passionate about his family (Lori and two sons). His other pastime activities include; fishing, gardening, and cheering for the Nebraska Cornhuskers. Go Big Red!

Marc Smith- Business Development Manager

Marc Smith oversees the CRM product line, as the chief architect of DirectToCRM. He is passionate about providing DirectToCRM solutions that will meet the unique needs of the ministries we work with. With an IT background and a heart for ministries, he enjoys utilizing his skills and abilities to empower ministries to more effectively serve. Oftentimes he will brainstorm with clients for new innovative ways that DirectToCRM can impact their organization.

Marc and his wife Reci are passionate about missions and have taken several trips abroad working with orphans. When not working, Marc enjoys golfing, hiking, and spending time with friends from church. Reci and Marc welcomed their first child, a new baby girl, in October 2009.

Robbie Marvin- Senior Sales Consultant

Robbie Marvin is tasked as the lead sales consultant for DonorDirect. He began his sales career in the sports arena working for the Dallas Stars in New Business Development. After leaving the Dallas Stars, Robbie found his home with DonorDirect where he has been able to make an immediate impact by bringing in new ministries. His open communication and passion for ministries are a few of the many attributes that he brings to DonorDirect. His broad knowledge on the suite of products has been vital in the success of building relationships with our ministry partners.

In his spare time, Robbie likes golfing, baseball, and any other sporting activity as well as spending time with his friends from church. Robbie and his wife Susan have just recently welcomed their first child, Tyler Marvin, who was born on July 29, 2010.

Jonathan Wade- Marketing Representative

Jonathan, one of the newest team members, is tasked with leading the marketing efforts for DonorDirect. Jonathan is excited to use his sales and marketing experience from the Dallas Mavericks & The Richards Group to help bring DonorDirect to the next level and reach ministries through a concerted marketing effort. His friendly personality, adaptability, and passion to see ministries grow make him a perfect fit for this position.

Jonathan likes to play basketball, travel, watch movies, cycle, and hang out with his church community in his spare time. Jonathan has just recently celebrated his first year marriage to his beautiful wife, April.